General eLearning FAQ’s:
Q: What happens after I register for an online course?
- After your registration has been processed, you will receive an email with a link to login and take your course. If this is the first time that you’ve purchased one of our eLearning courses, you will be asked to create a password before accessing your course.
- Please check your junk email if you do not receive the email within a couple of hours.
Q: I see the text “The link that you have used to login is no longer valid” on the log-in screen. What do I do?
- Go to https://pshsa.litmos.com and log in with your user name and password.
- If you do not remember your password or do not remember creating one, click the ‘I’ve forgotten my username/password’ link below the Login button to create a new one.
Q: What type of payment do you accept?
We accept the following methods of payment:
- VISA Credit/VISA Debit
- MC Credit/MC Debit
- American Express
- Cheque payment
Q: I can’t find the link to the course (after initial login).
- Go to the following URL link: https://pshsa.litmos.com/account/Login
- It is recommended that you save the site in your favourites, in case you want to go back later.
- Your username is your email address. If you cannot remember your password, you can reset it at the login page by clicking ‘I’ve forgotten my username/password’.
Q: I purchased a course for another employee to take. It appears that I do not get notified when that email goes to the employee.
- An email will only be sent to whatever email is entered for the employee.
Q: Is there a timeline for the course to be completed in?
- No, there is no timeline. The course will never expire and they can go back and review the material even after they have completed the course if they want to.
Q: If I have to log out, will I be able to pick up where I left off later?
- If you log out, your place will be “bookmarked” so when you can log back in later, you will have the option to start where they left off, or start at the beginning.
Q: I have forgotten my username.
- Your usernames is the email address that was entered when you registered.
Q: The program did not accept my password.
- The only restriction on passwords is that they must be at least 6 characters long. If a user creates a password that is not long enough, the system will prompt them to enter another one.
Q: I have forgotten my password.
- On the logon page (https://pshsa.litmos.com/account/Login), click on “I’ve forgotten my username/password” link beneath the Login button.
- You will be taken to a “Password recovery” screen. You must enter your username (email address) and click the “Continue” button.
- You will be taken to another page that says “Success” and tells you that an email has been sent to you, containing a password reset link.
- Within seconds, you should receive an email.
- When you click on the link in the email, you will automatically be logged into our learning management system and will be asked to enter and confirm a password of your choice (password must be at least 6 characters in length). When done, click the “Done” button at the bottom.
- You can check the “Remember me on this computer” checkbox on the login page so you won’t have to remember your password in the future.
Q: When I tried to start the course, the pop-up blocker in my browser prevented the course from opening.
(We will use Firefox for this example. Other browsers work in a similar way.)
- There is a “Launch Course” button on the web page that opens when pop-up blockers are preventing the course from opening. Clicking this button should allow the course to open. If it doesn’t, then follow these instructions:
- Click on the “Options” button at the top right corner of the browser and select “Edit Pop-up Blocker Options” from the list.
- litmos.com should already be entered as the address, but if not, enter it in the Allowed Sites dialog box.
- Click the “Allow” button and then the “Close” button.
- Course is launched in a new window.
Q: Can I retake the course?
- Yes, you can.
- Go to the Course Library tab.
- Click on the course title. This opens up the Module page.
- Click on the module name.
- A new window opens advising you that “This module has been previously completed. Do you want to start over with this module?”
- Click the “Start Over” button.
- The course opens.
- You have the option of starting where you left off (which would be at the results slide of the quiz), or starting over.
Q: How do I get my certificate?
- After you have completed the course, your certificate will be available for download. You will find a button on your Achievements tab to the right of the course.
- On the Achievements tab, click the blue “download my certificate” link next to the course title, or:
- On the Course Library tab, click on the course title. This opens the Modules page. Click on the blue “Download my certificate” link on the right hand side.
- Select “Open with” Adobe Reader in the dialog box that opens.
- You can save it later if you want to, in PDF format.
- If you haven’t taken the survey, your certificate will not be available. Please complete the survey and then follow the steps above.
- Certificates can be downloaded more than once.
Office of the Fire Marshal and Emergency Management (OFMEM) Course Related FAQs:
Q: What is the deadline to complete my OFMEM mandatory training?
- Please note that the courses will still be available after January 1, 2017. With that being said, Ontario Regulation 150/13 amended the Fire Code (Ontario Regulation 213/07) to require that two groups of people successfully complete, before January 1, 2017, a course approved by the Fire Marshal in regard to their fire safety responsibilities. These two groups are the following:
- Owners and operators of care occupancies, care and treatment occupancies and retirement homes regulated under the Retirement Homes Act, 2010, or their delegates. They are the persons having primary responsibility for implementing the emergency planning provisions of Section 2.8 (Division B) of the Fire Code in such facilities, including a fire safety plan. These persons may also be known by other titles, such as manager, general manager, executive manager, executive director, chief executive officer, and chief operating officer.
- Chief fire officials responsible for approving fire safety plans for buildings containing care occupancies, care and treatment occupancies, or retirement homes.
Q: Where can I get more information about the OFMEM requirements?
- On our website at this link: http://www.pshsa.ca/ofmem/
Q: How do I register for an OFMEM Course?
- If you are the mandatory designated learner for your site, please go to this link: http://www.pshsa.ca/ofmem/
Click the blue “Yes” button. You will be taken to another page, where you will click on the eLearning link on the left, or on an in-class session from the table on the right. There may or may not be in class sessions scheduled but the eLearning course is always available. On the next page, enter the required information, including the course title that you wish to take and click “Submit”. You should receive a confirmation that your order went through, but will not receive an order number. You can only register one person at a time for the free course.
- If you are NOT the mandatory designated learner for your site, you will need to pay for the course. Please go to this link: http://www.pshsa.ca/ofmem/Click on the grey “No” button. Find the course you want and click the red “View Details” button to the right of the course description. On the next page, add the number of desired courses to your shopping cart. You can register several people at once when you are paying for the course. The course will appear above the course title and description, in a red box. Click the red “View Cart” button on the right, to proceed to checkout.
- Find the course you would like to take (Owner/Operator, Fire Chiefs, or Supervisory). Everyone pays for the Supervisor course ($125), as there are no mandatory designated learners for this course. Click on the “View Details” button.
- From there, you will enter the required information for your registration. After your registration has been processed, you will receive an email with a link to login and take your course. Please check your junk email if you do not receive it within a couple of hours. Please save the URL at the login screen as a favourite, for the next time you want to log in.
Q: How do I know if I am the designated Mandatory Learner for my business?
- In order to alleviate the financial burden that the mandatory training may present, between April 2014 and December 31, 2016, the OFMEM will cover the course fee for one chief fire official per fire department and one owner/operator per facility housing vulnerable Ontarians – this is the designated mandatory learner. Your business should elect a designated mandatory learner based on the following criteria. There are two types of mandatory learners:
- Mandatory learner refers to owners/operators (or designated persons) of Care Occupancies, Care and Treatment Occupancies and Retirement Homes who are responsible for ensuring that Fire Safety Plans required under Subsection 2.8.2 of Division B of the Fire Code are implemented. Persons responsible may also be known by titles such as manager, general or property manager, executive manager, executive director, chief executive officer, and chief operating officer. These are persons who are required to meet qualification provisions outlined in Subsection 1.2.3 of Division C of the Fire Code, O. Reg. 213/07, as amended.
- Mandatory learner also refers to municipal Chief Fire Officials who are responsible for approving fire safety plans for buildings containing Care Occupancies, Care and Treatment Occupancies and Retirement Homes. These are the Chief Fire Officials who are required to meet qualification provisions outlined in Subsection 1.2.4 of Division C of the Fire Code, O. Reg. 213/07, as amended.
Q: I completed all the modules. Why can’t I access my certificate?
- Your certificate will be available after you have completed the Mastery Test and achieved 70%.
- Successful completion of the course depends on achieving 70% on the Mastery Test, not on completion of the training modules.